FAQ
Before contacting the Organising Secretariat, please read through the following Frequently asked questions or visit the FBHC 2023 Registration guidelines.
REGISTRATION FORM
How do I register for the FBHC 2023 Conference?
The delegate/secretary/contact person must Create an Account in the online portal and then continue filling out the online registration form. The delegate details (who will attend the conference) will be required. Automatically will be created the account based on the delegate’s email address.
If you have already filled out your details, you will not have to fill in the details in the form again.
I have a problem with logging in to the registration portal.
If you have forgotten your password, click here to retrieve it.
If you have forgotten your username, please contact us and outline your query.
I cannot find my registration confirmation email.
Institutes with high security and privacy settings may transfer emails sent from the online system to junk folders. You can also check the emails in the Mailing Archive and Communication Log on the FBHC 2023 homepage.
I have received a Special code. How can I apply it?
- Create an account or sign into your existing account in the Registration portal.
- Once you have created an account, please click on the button “Create/Manage Registration”.
- Fill out your contact and invoice details.
- On the Registration fee page, you will be able to use the code. Once entered YOU MUST HIT THE SMALL MAGNIFYING GLASS ON THE RIGHT ON THE CODE BOX, this will activate the code. Please see highlighted in the picture below.
How can I register an accompanying person?
In the registration form, after choosing a conference fee, on the next page, you can select the accompanying person fee.
How can I register more than 1 person or create a group registration?
If you wish to register less than 5 participants/delegates, it can be processed under one account in the online portal. After finishing the first registration there is the button “+Add participant”. To register 6 and more participants, please contact us.
CANCELLATION AND CHANGES
(Further details can be found in the Registration guidelines)
What to do if you need to change your details?
Any change of registration details (address, VAT number, etc.) is possible only within 3 days from the registering date. Any change must be notified in written form to the Conference Secretariat.
What is the cancellation policy if I cannot attend the FBHC Conference?
Please find our cancellation policy in the Registration guidelines.
I can no longer attend the FBHC 2023 Conference, but my colleague is available. What is the substitution policy?
It is possible to change the name of the participant. Any change must be notified in written form to the Conference Secretariat.
INVITATION LETTER
I need an Invitation letter for VISA purposes. How do I receive it?
An invitation letter is available upon request to each participant with valid registration for the FBHC 2023. Please contact us at Conference Secretariat.
PAYMENT ISSUE AND INVOICE REQUEST
I selected bank transfer as my payment method, but now I want to pay with a credit card.
If you log in to the online portal and click on the button “Checkout”, you will be forwarded to the next page, where you can change your payment method.
My payment was declined/Cancelled, what I should do?
First, please check if your payment has been charged to your account. From time to time the connection between our registration system and online payment provider takes a while. If the payment was declined, please contact the Conference Secretariat.
Invoice Details request
The invoice details (name of company/institution, full address, VAT number if applicable) are important for your final invoice. Any change of such details (address, VAT number, etc.) is possible only within 3 days from the registering date.
An applicable VAT number is required for the invoice for participants from EU countries.
How can I ask for an advance invoice to proceed with the payment by my institution/company?
The Call for payment with bank details will be available for download in the online portal.
The advance invoice will be sent upon request by Conference Secretariat.
CERTIFICATES
Can I obtain a Certificate of Attendance?
All registered delegates present on-site are entitled to a Certificate of Attendance. The certificate can be downloaded from the Online Registration Portal after the Conference.